Consumer Rights

Effective date: 2026-10-10

Your Rights as a Customer

We respect your rights under Republic Act No. 7394, the Consumer Act of the Philippines, and Republic Act No. 11967, the Internet Transactions Act of 2023.

Fair Product Information

You have the right to clear and truthful information about products, prices, payment steps, shipping, returns, seller identity, and customer support channels.

Safe and Fair Online Transactions

We aim to provide a fair online shopping process, including order confirmation, payment verification, shipping updates where available, and support for valid concerns.

Complaints and Support

If you have a concern about your order, payment, delivery, product condition, return, or exchange, please contact us first through our official chat channels, our official chat channels, or /contact. Include your order code and relevant photos, videos, or payment details so we can review the concern properly.

Escalation

If your concern is not resolved through our support channel, you may seek assistance from the Department of Trade and Industry or other proper Philippine government consumer protection offices.

Product Guidance Disclaimer

Information about supports, compression wear, sports gear, sizing, and activity use is provided for fit, support, and activity guidance only. It is not medical advice.